Privacy Policy
Last updated: June 1, 2026
**Privacy Policy**
Welcome to **ivorymall**! Your privacy matters to us, and we're dedicated to protecting the personal information you entrust to us. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase on our website, in full compliance with UAE e-commerce and consumer protection regulations.
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**1. Information We Collect**
When you interact with our site, we collect certain information you voluntarily provide, such as:
- **Personal Identifiers:** Your full name, shipping and billing addresses, phone number, and email address.
- **Payment Information:** Credit/debit card details and billing data. Please rest assured that we do **not** store, sell, share, rent, or lease any payment information to third parties.
- **Technical and Usage Data:** We automatically collect details like your IP address, browser type, time zone, pages you view, and device information through cookies and similar tracking tools.
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**2. How We Use Your Information**
We use your personal data for the following purposes:
- To process, fulfill, and deliver your orders with **free shipping across the UAE**.
- To keep you updated on order status, tracking, and respond to any customer service inquiries (typically within **1 to 3 business days**).
- To detect and prevent fraud or security threats, keeping our store safe for everyone.
- To comply with applicable UAE laws and regulatory requirements.
- To send you promotional emails and special offers — but only if you've given us your consent to do so.
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**3. Information Sharing and Disclosure**
We never sell, rent, or trade your personal information. However, we do share limited data with trusted partners who help us run our store, including:
- **Delivery Partners:** Courier and logistics companies within the UAE to get your orders to you.
- **Payment Gateways:** Authorized financial institutions to securely process your transactions.
- **Legal Compliance:** Government or regulatory authorities when required by UAE law or court orders.
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**4. Data Security**
We take data protection seriously and use strong technical and organizational measures to guard your information against unauthorized access, loss, or misuse. All online payments are encrypted using industry-standard security protocols. That said, please keep in mind that no internet-based system is 100% foolproof.
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**5. Cookies and Tracking Technologies**
Our website uses cookies to improve your browsing experience, remember items in your cart, and analyze how visitors interact with our site. You can disable cookies in your browser settings, but please note that doing so may affect certain features and functionality of our store.
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**6. Your Privacy Rights**
Under UAE data protection guidelines, you have the following rights:
- Request access to the personal data we hold about you.
- Ask us to correct or update any inaccurate or incomplete information.
- Request deletion of your personal data, subject to any legal or transactional retention obligations.
- Opt out of marketing communications at any time — just click the "unsubscribe" link in any of our promotional emails.
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**7. Changes to This Privacy Policy**
We may update this Privacy Policy occasionally to reflect changes in our practices or UAE regulations. Any updates will take effect as soon as they're posted on this page. We recommend checking back from time to time to stay informed.
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**8. Contact Us**
If you have any questions, concerns, or requests regarding your privacy or how your data is handled, please reach out to us during our business days (Monday to Friday):
- **Email Support:** [email protected]
- **Contact Number:** +971 50 224 3241 (Available on Business Days Only)