Shipping & Delivery Policy
Last updated: June 1, 2026
**Shipping & Delivery Policy**
Welcome to **ivorymall**! We're committed to making your shopping experience smooth and worry-free, no matter where you are in the UAE. Please take a moment to review our shipping and delivery guidelines below.
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**1. Free Delivery Across the UAE**
We believe shipping should never be an extra burden. That's why we offer **free delivery on every order** placed anywhere in the UAE — with no minimum spend and no surprise fees at checkout.
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**2. How Long It Takes to Receive Your Order**
Orders are shipped through our trusted courier partners and typically arrive within **8 to 18 business days** from the date of dispatch.
> Please keep in mind that during UAE public holidays (like Eid or National Day) or major sales events, deliveries may take a little longer than usual.
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**3. Order Processing and Real-Time Tracking**
We process your order promptly after payment confirmation, making sure everything is carefully packed and ready to go.
Once your parcel leaves our facility, we'll send you a shipping confirmation via email or SMS — complete with a tracking number and link so you can follow your order every step of the way.
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**4. Our Customer Support Commitment**
Got a question about your shipment? We're here to help. Our team will get back to you within **1 to 3 business days** for any shipping-related concerns.
Just a heads-up: we're available Monday through Friday. If you reach out over the weekend or on a public holiday, we'll pick it up on the next business day.
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**5. What Happens If a Delivery Fails**
To avoid any hiccups, please double-check that your shipping address is correct and that you've provided a working UAE phone number when placing your order.
If the courier can't get in touch with you after several attempts, or if the address turns out to be incomplete, the package will be sent back to our warehouse. In that case, the order will be cancelled — but you're always welcome to place a new one with the right details.
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**6. What to Do If Your Order Arrives Damaged or Incomplete**
We recommend checking your package as soon as it arrives.
Should you find any damage or missing items, please notify us **within 48 hours of delivery** and include your order number along with clear photos or videos of both the outer packaging and the items you received.
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**7. Contact Us**
If you have any questions about your delivery, don't hesitate to get in touch:
- **Email Support:** [email protected]
- **Contact Number:** +971 50 224 3241 (Available on Business Days Only)